6 Jobs in Stafford, CT
EKS Solutions is Hiring a Customer service specialist Near Stafford, CT
Benefits :
- Competitive salary
- Opportunity for advancement
- Training & development
We are seeking a dedicated and proactive Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service support to our clients.
This role involves addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. The Customer Service Specialist will also collaborate closely with other departments to streamline processes and enhance the overall customer experience.
Responsibilities :
- Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Handle and resolve customer complaints, providing appropriate solutions and alternatives within established timelines.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Process orders, returns, and exchanges efficiently and accurately.
- Maintain a high level of product and service knowledge to effectively address customer queries and concerns.
- Collaborate with other departments, including Sales, Marketing, and Operations, to address customer needs and improve service delivery.
- Stay updated on company policies, procedures, and products to provide accurate information to customers.
- Meet or exceed customer service performance goals and targets on a consistent basis.
- Identify opportunities for process improvements and contribute ideas to enhance the customer service experience.
Qualifications :
- High school diploma or equivalent; Bachelor’s degree preferred.
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in computer applications and software, including MS Office and CRM systems.
- Ability to work independently and collaboratively in a team environment.
- Flexibility to work varying shifts, including evenings, weekends, and holidays if required.
Working hours : 7 : 00am-3 : 30pm
Last updated : 2024-05-25
Job Summary
Full Time
$61k-78k (estimate)
05/26/2024
08/26/2024
The job skills required for Customer service specialist include Customer Service, Problem Solving, Products and Services, Customer Interaction, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service specialist positions, which can be used as a reference in future career path planning. As a Customer service specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service specialist. You can explore the career advancement for a Customer service specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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